How CasinOK Protects Your Data
A plain-English look at what we collect, how we store it and why identity checks matter when you deposit or withdraw in GBP.
Privacy at CasinOK
Last updated: August 28, 2026
This page sets out how CasinOK handles personal data, from the moment you register to the moment you make a withdrawal. It covers account information, cookies, and the identity checks tied to card, bank and crypto payments.
What Data CasinOK Collects
When you open an account with CasinOK, we collect the information needed to run that account safely: your name, date of birth, contact details and a password. Once you start playing or making payments, we gather transaction records, device and browser information, and gameplay activity such as game titles played and session length.
- Registration details: name, date of birth, email, phone number, country of residence
- Payment details: card type, bank name, e-wallet or crypto wallet reference (never full card numbers or wallet private keys)
- Technical data: IP address, device type, browser, operating system
- Gameplay data: games played, stake sizes, session times, bonus activity
- Support data: chat transcripts, emails and call notes from customer service contact
Why We Collect It
We use this data for practical reasons: to confirm you are 18 or over, to process deposits and withdrawals correctly, to detect unusual account activity, to personalise promotions such as the offers on our /bonus/ and /promotions/ pages, and to meet the record-keeping expected of operators serving UK players. We do not sell personal data to unrelated third parties for marketing purposes.
How We Store and Protect Your Data
Account and payment data is held on secured servers with encryption in transit and at rest. Access is limited to staff who need it to do their job, such as support agents handling a withdrawal query or compliance staff reviewing a verification document. We keep data only for as long as it is needed for account management, financial record-keeping or legal obligations, after which it is deleted or anonymised.
Cookies and Similar Technologies
CasinOK uses cookies to keep you logged in, remember your language and currency setting, and understand which pages and games players use most. Cookies fall into three broad groups.
| Category | Purpose | Typical duration |
|---|---|---|
| Essential | Keeps you logged in, remembers session state, supports secure checkout | Session or up to 30 days |
| Performance | Measures page load times and error rates to fix issues | Up to 12 months |
| Preference and marketing | Remembers display settings and tailors promotional emails or on-site offers | Up to 12 months |
You can control cookies through your browser settings at any time. Blocking essential cookies may stop you from logging in or completing a deposit.
Identity Verification for Payments
Before a first withdrawal, and sometimes before a first deposit, we ask for documents to confirm who you are and that the payment method belongs to you. This applies across Visa, Mastercard, bank transfer, Revolut and crypto payments such as Bitcoin, Ethereum and Tether. Typical documents include a government-issued photo ID, a recent proof of address such as a utility bill, and, for card or bank payments, a screenshot or statement showing the last four digits of the account or card used.
For crypto deposits and withdrawals, we may ask you to confirm ownership of the sending or receiving wallet address. This is standard practice across regulated payment channels and helps prevent fraud and money laundering, protecting both the player and the platform.
Your Rights Under UK Data Protection Standards
As a UK player, you have the right to access the personal data we hold about you, ask us to correct inaccuracies, request erasure where it is not needed for legal or financial record-keeping, and object to certain uses such as marketing emails. If you feel a request has not been handled properly, you can raise it with the UK's independent data protection authority.
Sharing Data With Third Parties
Some data is shared with parties that help run the service: payment processors handling card, bank and crypto transactions, identity verification providers checking documents, and game studios such as Pragmatic Play, Evolution Gaming and NetEnt, which typically receive only the minimum session data needed to run a game round. None of these partners are permitted to use your data for their own unrelated marketing.
Related pages: see how payments and verification work in practice on Payments, read the full account rules on Terms and Conditions, and check the tools and helplines available on Responsible Gaming. New players can register here.